Frequently Asked Questions
Why should I choose The Calling Cloud?
#1 - PRICE: All things being equal, you want to choose
the lowest cost provider for your calling programs. The Calling
Cloud offers the lowest prices!
REASON #2 - PERFORMACE: Cloud-based, enterprise
level system offers massive calling volumes with a simple-to-use,
REASON #3 - RELIABILITY: Utilizing top-tier, redundant
cloud-based systems, The Calling Cloud is always available.
REASON #4 - EXPERIENCE: The Calling Cloud is a
service of Extended Data Solutions, one of the most trusted providers
of calling services since 2003.
REASON #5 - SERVICE: Whether you are a small school
making student calls, or a Presidential candidate looking for the
most advanced features available, you will get the same level of
professional customer service.
do I fund my account?
accepts credit card payments from Visa, Mastercard, Discover and
American Express. Charges will show up on your statement as "Extended
Data Solutions, Inc." To fund your account at any time, click
on the Billing button. This will take you to the Account Balance
and Payments screen, which also appears as you are comfiguring new
are my per-call prices determined?
on 10 years' experience in the automated calling industry, we know
that not all calls will result in messages delivered. Therefore
WE ONLY CHARGE YOU FOR 88% OF YOUR LIST SIZE!
Pricing is based on message durations up to 45 seconds in length.
For messages longer than 45 seconds - add 50% of the per-call charge
for each additional 30 seconds in message duration.
List Sizes are for single-day calling programs.
there any additional costs or fees?
ONLY costs are for your calls. No other, hidden costs or fees!
are the legal restrictions of delivering messages?
There are very specific federal and state regulations regarding
the use of automatic dialing systems to send pre-recorded messages.
Please consult with your attorney prior to using TheCallingCloud.com.
A very good source of information on this topic is http://www3.dncsolution.com/marketing/reginfo/default.asp.
The Calling Cloud provide a "Do Not Call List"?
you setup a calling program to capture "Do Not Call Requests"
those numbers will automatically be scrubbed for future calls.
geographic regions can I call with The Calling Cloud?
U.S. lower 48 states are available for calling..
times of day can calls be delivered?
Please consult local, state and federal regulations regarding allowable
calling times. In general NO calls can be made prior to 9am or past
9pm local times. A very good source of information on this topic
many calls can I make per day?
very large call lists can be contacted using The Calling Cloud.
If you have over 2M records to contact in a single day, please contact
do I create my calling list in .csv format?
create a .csv file using Microsoft Excel, open your spreadsheet,
click File, Save As and select "CSV (Comma Delimited)".
If any column is more than 255 characters, or there are more than
20 columns in the .csv, that data will be truncated.
do I record my message?
Dial in to Record messages, choose the option at the top of the
screen and Dial (866)-520-7329 from your telephone. When prompted,
enter the recording code specified on this screen. Listen to the
prompts. If you would like to record a single message for both Live
Answers and Answering Machines, press 1. If you would like to record
different messages for each, press 2. Follow the voice prompts.
Select Previously Used messages, select the option in the middle
of the screen. You can click the Review Existing Messages button
and then “Listen” to hear previously used messages.
(Note: if the “Listen” button does not work on your
computer, click the “Direct Link” on the right and the
message will download and play). In the Live Message drop-down box,
select the message to play for live answers. In the Machine Message
drop-down box, select the message to play for machine answers. You
can select a different message for each or the same for both Live
Upload Message Files from your computer, select the option at the
bottom third of the screen, and click the Browse button. Select
and audio file from your computer (in any standard audio format)
and click Open. To use the same message for Machine answers, click
the box to the left of “Use the "Live Message" for
Answering Machines as well” or select a different message
by clicking the browse button to the right of the Machine Message
box. Click open once you select the file.
audio formats can be used for pre-recorded messages?
ANY audio format can be used for messages in The Calling Cloud.
The most commom formats are .wav files and MP3s, but if you can
play it on your computer, it will work in The Calling Cloud!
reports are available?
Detail and Call Summary Reports are available by clicking on the
I pause or edit a calling campaing once it is launched?
From the Program Control Center, just click the Pause button to
pause a program, to allow for edits or review of details. If you
pause a program, you must click RESTART to resume dialing.
happens with duplicate phone numbers?
phone numbers are automatically removed from your list by The Calling
Cloud, so no household is called twice with the same message..
I conduct voice surveys with The Calling Cloud?
us to setup an automated voice survey, from very basic decision
trees to sophisticated, variable voice surveys with up to 40% response
do I contact if I still have questions?
free to contact
us at any time with further questions. firstname.lastname@example.org